By Ron Beasley
I explained below how my AMD based computer crashed when I attempted to install Windows XP Service Pack 3. I found out I was far from alone. All HP and Compaq desktop computers suffered the same fate. The problem is that during installation an Intel power management driver is installed which is not compatible with the AMD chip set. There is an easy fix although many users may find the white on black DOS screen and DOS commands intimidating. XP SP3 is now installed and running.
This is not a new problem, it was also seen when Microsoft introduced XP SP2. I read the "what you should know" from Microsoft before beginning the installation and it was not mentioned and as of this morning is still not mentioned. Microsoft either knew this was going to be a problem and simply didn't care if 15% of the world's computers were going to crash or they didn't know meaning they had done a half ass-ed job of testing. Neither one of those is acceptable. The Microsoft corporation blends hubris and incompetence in a way that rivals the last six and a half years of the Bush administration.
Update - Finger Pointing
According to Johansson and others, Hewlett-Packard used the same Windows XP disk image to factory install the OS on AMD-based systems as they used for PCs running Intel processors. That's a mistake, Microsoft contends.
"Under this configuration, after the computer is upgraded to Windows XP SP2 or SP3, the Intel processor driver (intelppm.sys) may try to load because an orphaned registry key remains," Microsoft said in a support document first released in 2004, after the company issued XP SP2.
The presence of the unnecessary driver, said Microsoft, may crash the machine, causing it to reboot. If the PC is set to automatically reboot on a start failure -- as most are by default -- it reboots endlessly, often so quickly that the user can't interrupt the process and enter what's called "Safe Mode" in Windows, a last-ditch way to sidestep the normal boot process for troubleshooting purposes.
But HP strikes back:
"After installing the initial release of Service Pack 3 for Windows XP an error condition can occur," the HP document reads. "The Service Pack 3 update copies an Intel power management driver to the computer that was not on the computer before the update. During Windows startup, computers with AMD processors may experience a blue screen error."
Computerworld has not been able to confirm that the errant driver is, as HP claims, added by XP SP3 to AMD-based PCs. If that is, in fact, the case, the endless rebooting is Microsoft's fault, not HP's.
Now I really don't care who's fault it is but if Microsoft knew about it, which apparently they did, they should have given some notification on the upload screen.
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